Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country.
This varies from country to country, and EnRoute Exchange encourages you to be aware of these potential costs before placing an order with us.
These funds are neither paid to EnRoute Exchange nor are they set by EnRoute Exchange; rather they are paid to and set by your home country’s government as per import/export regulations.
International customers are responsible for any government-imposed customs, taxes, and levies for the relevant product purchase.
EnRoute Exchange does not refund any fees or costs for any international order confiscated by customs or another government agency.
For medical related supplies, we do our best to label all boxes and customs forms with the text “Medical Supplies”, which are usually duty-free. However, customs officers, who determine which Medical Supplies are duty-free and which are not, have full authority to charge you, the buyer, for the customs duty and taxes.
Due to the complex and ever-changing customs policies, which vary widely from country to country, we cannot guarantee that your country permits the importation of the items you ordered.
Therefore, it is important that you first become familiar with your country’s customs laws and contact your local customs office or tax authority for information specific to the products before placing an order with EnRoute Exchange.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We follow all international laws related to logistics, shipping and fulfillment. We do not mark packages as a gift. To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.