Shipping Policy

Shipping Policy

EnRoute Exchange (“we” and “us”) is the operator of Shop.EnRouteGlobalExchange.com (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. GENERAL

EnRoute Exchange prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase.

In such cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email.

When our customers are provided these tracking numbers but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation.

Our Customer Care Team can be contacted via our Contact Us page, which allows you to describe the situation and select the products and/or services that can be routed to the applicable Associates.

2. What are our shipping times?

Expected delays during to the current crisis are 7 – 15 days!

US Shipping Time Estimates

  • Shirts: 5 – 12 Days
  • Other Products: 5 – 25 Days
  • Processing Time: 3 – 7 Days

If processing time is displayed on product page, that processing time applies before this one, on this page! Same applies for shipping time! 

International Shipping Time Estimates

  • Shirts: 14-30+ Days (Depending on international country custom policies, processing and import procedures, which is out of our control)
  • Other Products: 10 – 60+ Days (Depending on international country custom policies, processing and import procedures, which is out of our control)
  • Processing Time: 3 – 7 Days

If processing time is displayed on product page, that processing time applies before this one, on this page! Same applies for shipping time! 

Carriers

We use the following carriers to deliver our orders:

  • China Post
  • DHL
  • EMS Ghangzhou
  • ePacket
  • FedEx
  • Hong Kong Post
  • PostNL
  • UPS
  • USPS

Where can I track my order?

You have received tracking number, you can track your order using following link: Contact US

If you have not received tracking number, please request it by sending an email to customercare@enrouteglobalexchange.com, don’t forget to include your order number.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

I ordered 2 items, why did I only receive one?

When you order multiple items at a time they will be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!

2. SHIPPING DESTINATION

We ship both locally (US) and worldwide; however, not all products can be ordered online. If you are not able to add a product to the cart, please reach out to our Customer Care Team on our Contact Us page and we will bring the necessary support to have the product delivered.

3. SHIPPING COST

We offer FREE worldwide shipping.

4. DELIVERY TERMS

4.1 Domestic Transit Time

Generally, domestic shipments are in transit for 3 – 7 days.

EnRoute Exchange is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance beyond our reasonable control.

In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick up the purchased items from local authorities.

Generally, orders shipped internationally are in transit for 7 – 15 days.

This varies greatly depending on the location, courier, customs procedures, and other factors beyond our control.

EnRoute Exchange is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance beyond our reasonable control.

In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick up the purchased items from local authorities.

4.3 Dispatch Time

Orders are usually dispatched within 72 hours of payment of the order and within seven days (during peak periods). 
All preorder items are shipped and delivered within 25 – 30 days after placing an order; however, delivery could extend to 60+ days (Depending on international country custom policies, processing and import procedures, which is out of our control).

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouses and fulfillment centers will be closed.

In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we might be able to change the address before the order has been dispatched; however, we cannot guarantee this, as our goal is to fulfill and dispatch orders at the earliest for our customers.

4.5 P.O. Box Shipping

EnRoute Exchange will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are not able to ship to military addresses out of all of our warehouses and fulfillment centers; however, we are able to using USPS out of some. We are unable to offer this service using courier services for all of our warehouses and fulfillment centers. To ensure customer expectations are met, we suggest that you Contact Us before placing an order if it is going to a military address.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

5. DUTIES & TAXES

5.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

5.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. 

This varies from country to country, and EnRoute Exchange encourages you to be aware of these potential costs before placing an order with us.

These funds are neither paid to EnRoute Exchange nor are they set by EnRoute Exchange; rather they are paid to and set by your home country’s government as per import/export regulations.

International customers are responsible for any government-imposed customs, taxes, and levies for the relevant product purchase.

EnRoute Exchange does not refund any fees or costs for any international order confiscated by customs or another government agency.

For medical related supplies, we do our best to label all boxes and customs forms with the text “Medical Supplies”, which are usually duty-free. However, customs officers, who determine which Medical Supplies are duty-free and which are not, have full authority to charge you, the buyer, for the customs duty and taxes.

Due to the complex and ever-changing customs policies, which vary widely from country to country, we cannot guarantee that your country permits the importation of the items you ordered.

Therefore, it is important that you first become familiar with your country’s customs laws and contact your local customs office or tax authority for information specific to the products before placing an order with EnRoute Exchange. 

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We follow all international laws related to logistics, shipping and fulfillment. We do not mark packages as a gift. To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.

We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.

5.3 Refusing to Pay Duties

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be abandoned, destroyed, or returned to the shipper at the customer’s expense and there will be no refund issued.

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order. 

6. CANCELLATION

If an order has not been dispatches, customers can cancel their orders after placing an order if they change their mind for any reason. If an order has already been dispatched, please refer to our refund policy.

7. LOST PACKAGE

enrouteexchangecaribbean.com uses third-party logistics and is not responsible for lost or stolen goods once they are shipped.

enrouteexchangecaribbean.com will not honor any claims for lost or stolen items once they are shipped and have been confirmed: delivered”

8. TRACKING NOTIFICATION

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

9. CUSTOMER SERVICE

For all customer service inquiries, please email us customercare@enrouteglobalexchange.com or call us on +1.703.635.7463 and one of our team members will help out.

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